Support #

Let us know if you have any questions. We speak English and German and are based in Germany.

Live chat #

Open the live chat by clicking on the chat icon in the bottom right corner of your screen and send us a message.

We typically reply within a few minutes during UTC+1 business hours.

Email #

Send an email to help@delm.io to reach our support team.

Store backend access for collaboration #

Depending on your request, for example to customize a .liquid template, we might need to have access to your store backend.

Access to your store backend always happens via a collaboration account with minimal required permissions and we immediately revoke the collaborator access after your request is resolved.