Support

Let us know if you have any questions. We speak English and German and are based in Germany.

Live chat

Open the live chat by clicking on the chat icon in the bottom right corner of your screen and send us a message.

We typically reply within a few minutes during UTC+1 business hours.

Email

Send an email to help@delm.io to reach our support team.

Store backend access for collaboration

Depending on your request, for example to customize a .liquid template, we might need to have access to your store backend.

WARNING

We will never ask for your personal backend credentials!

Access to your store backend always happens via a collaboration account with minimal required permissions and we immediately revoke the collaborator access after your request is resolved.

Find Delm on the Shopify App Store